Shipping policy

Shipping Policy – Willow Ranch

At Willow Ranch, every pair of our handmade cowgirl cozy boots is crafted with care, intention, and a deep appreciation for quality and comfort. Because our products are made with attention to detail and often produced in small batches, we take pride in ensuring each order meets our standards before it reaches your doorstep.

Processing Time
All orders are processed within 1–3 business days. During high-demand periods, launches, or holidays, processing times may be slightly extended. Once your order has been carefully prepared and packaged, it will be shipped using our trusted shipping partners.

Shipping Timeframe
After processing, orders typically arrive within 5–10 business days. Please note that this timeframe is an estimate and may vary depending on your location, shipping carrier delays, weather conditions, or other unforeseen circumstances beyond our control.

Handmade with Care
Our cowgirl cozy boots are handcrafted, which means slight variations in texture, color, and finish are part of their unique charm. This also means that occasional delays may occur if we are ensuring your boots meet our quality standards. We believe these extra steps are worth it to deliver a product you’ll truly love.

Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method. From time to time, Willow Ranch may offer promotional free shipping on qualifying orders.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Address Accuracy
Please ensure that your shipping address is correct at checkout. Willow Ranch is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Delays & Issues
While we aim to meet our estimated delivery times, delays can occasionally happen. If your order has not arrived within 10 business days after shipment, please reach out to us, and we will gladly assist you in tracking your package.

Lost or Stolen Packages
Willow Ranch is not liable for lost or stolen packages once they have been marked as delivered by the carrier. If you experience this issue, we recommend contacting the shipping carrier directly for assistance.

Contact Us
If you have any questions or concerns about your order or our shipping policy, please don’t hesitate to contact us. We’re here to help and want your Willow Ranch experience to be as smooth and enjoyable as possible.

Thank you for supporting Willow Ranch — where comfort meets cowgirl spirit.